Frequently Asked Questions
Everything you need to know about shopping with East Clothing.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally range from 7-14 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached. You can initiate a return through our online portal using your order number.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
East Clothing accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your clothing materials sustainably sourced?
We are committed to ethical fashion. A growing percentage of our collection is made from organic cotton, recycled polyester, and eco-friendly dyes as part of our sustainability initiative.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.